PI Incentives needed little incentive when we proposed providing an ultra-efficient, highly automated e-commerce website that would become the centrepiece of their business. This distributor of brand name merchandise to organizations running loyalty, rewards and promotional incentives campaigns saw the merits of increasing sales exponentially while keeping costs tightly in check.
Getting ahead of the game.
Gaining a detailed overview of PI’s business, including a precise understanding of how their high-maintenance customers placed, tracked and received orders, was essential to creating an e-commerce platform that maximized automation. We spent considerable time with PI sales and service representatives studying customer calls and requests.
Strategizing a plan.
Our work required significant customization and close attention to detail. We needed to provide cost-effective options that not only addressed PI’s stated requirements but present and future needs they were unaware of. The aim was to enhance usability while reigning in costs.
Building the team from ground up.
In a continuing engagement that has lasted a decade and a half, we’ve built, updated and maintained a customized e-commerce catalogue listing thousands of products. Fully integrated with customer systems and those of third-party warehousing and logistic providers, the site offers streamlined yet flexible processes easy to manage for PI and easy to use for customers.
Offering customers an easy, integrated solution with an array of convenient self-serve tools has seen order volumes shoot up and without any need to increase staffing. PI Incentive remains, today, a lean, efficient organization that has taken the prize as the leading provider in their market. “Our back end of business is considered the best in the industry,” PI’s President and Founder told us.